course »EQ4-Module 5: Responding to Crisis Phone Calls & Texts & Module 6: Crisis Communication & Evasion

in: Other
Date: 3/29/2022, 2:00 pm—4:00 pm
County: -Training Offerings
CEUs: N/A
Location: DISTANCE LEARNING
Sponsor: Seneca Family of Agencies
Phone: 510-654-4004
In the first segment of this training, participants will discuss how to identify when crisis communication is needed and how to utilize a self-control plan to remain calm in crisis. This training will also review key principles of crisis communication such as using short sentences, focus on the desired behavior, use of voice tone, and the importance of body language.
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