course »Effective Communication Strategies in Crisis Situations for Those Who Support System-Involved Youth & Families

Date: 8/11/2023, 11:00 am—4:00 pm
County: -Training Offerings
CEUs: 4.25
Location: DISTANCE LEARNING
Sponsor: Fred Finch Youth & Family Services
Phone: 510-482-2244
This training is designed to help crisis responders develop effective communication strategies for intervening in crisis situations. The training will cover key concepts related to crisis intervention, including common crisis situations, reactions to crisis, and the role of communication in crisis intervention. Participants will learn about different types of communication, including verbal and non-verbal communication, active listening skills, and empathy and rapport building. The training will also cover ethical considerations related to crisis intervention, including confidentiality, privacy, and professional boundaries. The material will be delivered by PowerPoint presentation, short video clips, group discussion, breakout (small group) discussions and participant workbook (handout).