course »GHA Managing Conflict and Mediation Facilitation

Date: 9/10/2018, 1:00 pm—4:00 pm
County: Alameda County
CEUs: 3
Location: Oakland
Sponsor: Seneca Family of Agencies
Phone: 510-654-4004
Encountering conflict in the workplace can be a very uncomfortable situation for everyone. As a manager, you may encounter conflict among your supervisees as well as experience conflict personally. This training covers the basics of conflict: what it is, how to deal with it, and how it can be positive. When destructive conflict does arise, you may be called upon to mediate. This training reviews your roles as a mediator, and how to effectively facilitate a mediation meeting. Participants will come away from this training feel more comfortable when addressing conflict.