Date: 4/11/2017, 9:30 am—12:30 pm
County: Alameda County
Sponsor: Fred Finch Youth & Family Services
Public child welfare and non-profit agencies serving foster youth are only successful when their staff can effectively engage and build rapport with clients. The process of change can only begin when a strong, trusting relationship is built between agency staff and their clients. Yet, many organizations do not focus enough training and supervision on the importance of building relationships with more difficult-to-reach clients. There are often many barriers to successful client engagement, but sometimes staff members are unable to identify what those barriers might be. And, direct service workers sometimes have to deal with conflict between barriers to engagement and agency protocol with “client follow-through.” This training will address all of these issues and will also provide tangible tips to help empower foster youth with engaging with services. Cultural humility will also be discussed in the context of engagement.