Date: 12/5/2024, 1:00 pm—4:00 pm
County: -Training Offerings
CEUs: 3
Location: -DISTANCE LEARNING
Sponsor: A Better Way, Inc.
Phone: 510-601-0203
This course is designed to help crisis responders develop effective communication strategies for intervening in crisis situations. The workshop will cover key concepts related to crisis intervention, including common crisis situations, reactions to crisis, and the role of communication in crisis intervention. Participants will learn about different types of communication, including verbal and non-verbal communication, active listening skills, and empathy and rapport building. The course will also cover ethical considerations related to crisis intervention, including confidentiality, privacy, and professional boundaries. The material will be delivered by PowerPoint presentation, short video clips, group discussion, breakout (small group) discussions and participant workbook (handout).