Date: 10/28/2019, 9:30 am—1:30 pm
County: Contra Costa County
Sponsor: Seneca Family of Agencies
This training will help participants develop effective crisis communication and prevention skills for working with youth. It will highlight four things to think about in any given situation before choosing how to best support: your personal state, the desired outcome, the situation and environment, and which approach to use. A variety of early approaches and de-escalation techniques will be discussed, with an emphasis on non-physical crisis strategies for de-escalating youth in crisis. The aim is to provide participants with the information and strategies to increase the use of communication to minimize escalation and help clients avoid re-escalation. Maximizing staff effectiveness and self-control in crisis situations will be discussed.